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Permission is granted to use the materials on Companies web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
This license shall automatically terminate if you violate any of these restrictions and may be terminated by Company at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any copied/downloaded materials in your possession whether in electronic or printed format.
The materials on Companies web site are provided 'as is'. Company makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Company does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.
Payment plans are offered on some programmes as a way for you to spread the cost to make joining more affordable for you. They are not a "try before you buy and it is not possible to cancel a payment plan unless they are within the window and terms of the 14 day guarantee. All payment plans must be completed even if you do not complete the programme. If you are having difficulties paying, please contact us before your payment date and we will support you by means of agreeing a new payment plan with you where possible. If you do not contact us or respond to our emails regarding an account in arrears, After 30 days of no payment, we will refer your account to an independent debt collecting agency. You may also incur additional fees from that company.
For live programmes, this guarantee starts from the date of the first live session, not from the date of purchase. It is not possible to get a refund before the programme starts, nor after the programme guarantee has ended. Refunds are only offered if the programme does not meet your expectations from a "training failure" perspective. What this means, is that should you not achieve the training results you would have like, have sent us video evidence of you playing at least one of the training games for each module of the course (for self study), or you have attended live or watched the replays for at least two sessions from the live programme, and explain via video demonstration why it is not effective within 14 days of the date of commencement of said programme. We will provide you with a pro rata refund. Your access to all training materials and to the private members community will be revoked at the time of refund.
For monthly members of our digital membership “The Cocker Academy” you can cancel directly from the dashboard or please give 48 hours notice via email to emma@the-dog-academy.com ahead of your next payment due date. There will be no refund at any point for months already paid for. We do not accept cancellations via social media or phone. Should you choose to cancel your monthly subscription then your access to the membership materials and the private members community will be revoked one month from the date of your last payment. You will not have access to materials already provided whilst you were a member including any bonus materials or courses included as part of your membership. For new Annual Members (first sign up to the membership, you are entitled to a refund within 14 calendar days of your registration and must email us (emma@the-dog-academy.com) during this window. If a refund is requested it will be given as a “pro-rata” amount according to how many months you have remaining for the year since purchase. You will not receive a refund for the two months given free as an annual member. If you are an existing monthly members upgrading to the annual plan, you have 14 calendar days to change your mind and request either to cancel or return to the monthly option. You must email us at emma@the-dog-academy.com within that 14 day window to request to cancel. You will be refunded the total amount for the year minus the first month.
Paid challenges are non-refundable unless purchased in error and on the condition that materials have not been digitally accessed. For face to face training courses and one-to-one sessions, no refund shall be given once training has commenced (the first session has started). In exceptional circumstances (to be determined by The Cocker Academy at the time of communication by the client) remaining face to face sessions may be converted to digital products also provided by The Cocker Academy.
In no event shall Company or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Companies Internet site, even if Company or a Company authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
The materials appearing on Companies web site could include technical, typographical, or photographic errors. Company does not warrant that any of the materials on its web site are accurate, complete, or current. Company may make changes to the materials contained on its web site at any time without notice. Company does not, however, make any commitment to update the materials.
Company has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Company of the site. Use of any such linked web site is at the user's own risk.
Company may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.
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